FAQs
Check out our most frequently asked questions here. If you still need help, please contact us!
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What is your return policy?
We do not accept returns in order to guarantee the quality of our textiles. We stand by the craftsmanship and materials of our rugs.
What are your shipping options?
We offerfree shipping on all orders. Additionally,local pickupis available in the38930 zip code.
What types of rugs do you offer?
We are proud to offer a variety of styles including:
- Modern Oushaks
- Jutes
- Silk Rugs
- Flatweave Dhurries
Do I need a rug pad?
Rug pads are highly recommended! They help extend the life of your rug and protect your floors.
Where are your rugs made?
All of our textiles arehandmade in India and Turkey, where traditional craftsmanship meets quality materials.
What is the best way to clean a rug?
Regular vacuuming is essential to maintain your rug’s appearance. For mild stains, gently dab (don’t scrub!) the area with warm water and a small amount of clear, mild foaming dish soap. Always use white towels to blot dry!
Why is my wool rug shedding?
It is completely normal for new wool rugs to shed initially. Over time, you will notice a significant decrease in shedding as the rug settles.